Additional Support

Help and support

Ask Advisors: You may be familiar with the help that students provide to other students in the library face to face – the ASK Advisors. They are academically successful students themselves, from all faculties, who are trained to help other students with understanding assignment questions, referencing, essay structuring, language, referrals, UCLearn(Canvas), the ePortfolio(Mahara), and more – but not unit content.  

ePortfolio support for students: See the ASK Advisors at the Study Help desk, Library level B. Timetables can be found at

UCLearn(Mahara) support for staff: Attend a UCLearn drop-in in The SHED, Level B, the Library (building 8), week days 1.30-3.30pm or email the UCLearn support team via

Phone/email for technical problems

If you are having technical problems using Mahara from your computer at the university, work or home, contact the UCLearn support team via or phone (02) 6201 5500.

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